RP Boutique prides ourselves on "Repeat" customers and we want you to enjoy your product(s) purchased from us and have you continue your pleasant shopping experience over and over again.
We understand that sometimes things don't work out, and we want you to have a smooth return and exchange process.
If you need to return an item, please note that all items must be returned in the condition that they were received. NOT WORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED. If our return department deems them as unsellable, they will be destroyed and no refund/exchanges will be honored. Please consider this before sending your product back. No exceptions.
If these conditions above are met, and the item is in perfect resalable condition, you can return non- final sale merchandise within 30 days from the day you receive the goods for a full refund or exchange, minus the shipping charges. Please notify us at support@RPboutique.com within 3 days to expect your return or exchange so we can expect your delivery.
Just follow these 5 easy steps:
1) FILL IN your first name, last name, and order number on the enclosed return form - click here.
2) CHECK the appropriate box in the upper right hand corner of this form indicating whether you want a Refund, Exchange, or Store Credit.
3)FILL IN the "Returning these item(s)" section below, including the Reason Code. See REASON CODE KEY for the appropriate number.
4) FILL IN the "Exchange with" section if you are making an exchange.
5. Send your return or exchange to:
Returns & Exchanges Department
74 W Cochran, Suite B
Simi Valley, CA 93065
Items being exchanged must be returned to RP Boutique prior to an exchange being shipped to you. This is to ensure that the returned item is in excellent condition. If you want / need the new item prior to our receiving the exchange, place a new order and it will be shipped promptly. Contact firstname.lastname@example.org to provide the order numbers from the original order and the exchange order. Once we have received the original item and have ensured that it is in good condition we will refund shipping for the exchange order. If you received free shipping and are returning a product making the cost drop below the amount specified on your deal, the cost of $6.00 will deducted from the return credit.
PROCESSING YOUR RETURN
All returns and exchanges must be made via shipments. We do not refund shipping charges.
Upon receiving your shoes, please check the sizing by trying them on indoors, on a carpeted surface so as not to blemish the soles. We do not accept returns or exchanges on shoes that are scuffed, marked, or worn. Footwear returns and exchanges must include the original designer shoe box, undamaged and free of postal labels. Footwear returns without the original designer packaging will not be accepted. An RA # (Return Authorization Number) will be issued for returning footwear.
Most watches come with a 2 year manufacture warranty and must be sent directly to the manufacture. Mailing information is inside the package it was originally shipped in.
If you believe that you have received defective merchandise or were shipped incorrect merchandise (style, size, color), you must notify us within 3 days of receiving the product to be eligible for a refund. We want you to love your items, so please let us know if they arrive with any form of defect!
If you were shipped incorrect merchandise, style, color, size, you must notify us within 3 days of receiving the product to be eligible for a refund. We will pay for the return shipping for incorrectly filled orders, and do our best to get you the original item ordered. We want to make sure that your return process is smooth and easy! Insuring your return packages to RPBoutique.com is highly recommended. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves. In the event of any failure to return goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods. International, Hawaii or Alaska customers are responsible for shipping costs, customs and duty for their return or exchange shipments to RPBoutique.com.
Phone (855) 2-REPEAT (855-273-7328) Mon-Fri 6am-5pm PST Email: support@RPboutique.com